Who are we?
Anyone Home, Inc. (“Anyone Home”, “we”, “us”or “our”) is a property management software provider operating under Inhabit IQ, a global PropTech software company serving the residential and vacation property management industries offering software-as-a-service (SaaS) solutions and services for core areas like contact center, operations, customer relations management, and marketing.
We provide a platform with capabilities multifamily owner-operators and property managers need to manage properties and run their businesses packaged into solutions such as marketing, communication, reporting analytics, chatbot with live chat, tour scheduler, self-guided tours, contact center, CRM, leasing call analysis, and integration, among others. When we use the term “Service(s)” we mean collectively:
We offer these Services to property managers, owners and leasing operators (“Customers”). The Services are intended for a general audience and are not targeted to children under the age of 13.
We are a “Data Controller” under Data Privacy Laws when we process personal information relating to our Customers, potential Customers, business partners, our suppliers or service providers.
We are a “Data Processor” under Data Privacy Laws when we process personal information on behalf of our Customers relating to our Customer’s residents or prospects in the performance of our Services. When we process personal information in this capacity, it will be set out in a written contract with our Customers, the Data Controller, and such Data Controller’s Privacy Notice would apply as opposed to this Privacy Notice.
What is the scope of this Privacy Notice?
We strive to be transparent and keep you informed on how we process your personal information through this notice. This notice sets out how we collect, use, store, share, dispose, and protect your personal information as a Data Controller and a Data Processor.
This Privacy Notice covers the disclosures that are required by “Data Privacy Laws” governing our processing of personal and sensitive personal information, which include, but are not limited to the following:
This notice applies as we process personal information as a Data Controller relating to:
If you are an individual resident or prospect of a property managed or owned by a Customer who has been invited to use the client-facing features of the Services in a limited capacity (“Resident”), we process your personal information as a Data Processor for our Customers and the processing of your personal information will be governed by your relationship with them. Please note that our Customers have their own privacy notices, and this notice does not apply to their collection, use, storage, destruction, disclosure, and/or processing of any personal information they handle.
This Privacy Notice does not cover the practices of companies we do not own or control or people we do not manage and this Privacy Notice does not apply to any third-party sites that may link to or be accessible from our Sites.
We use some phrases in this Privacy Notice that are unique to our business or our Services. Below are definitions of some of the key terms.
"Sensitive Personal Information” is a type of personal information depending on what is considered as sensitive personal information as provided under the applicable Data Privacy Laws, sensitive personal information is that which reveals the following:
What do we collect?
We collect the following Personal Information from the following categories of individuals and sources.
Data from our Customers, Potential Customers, Primary Users and Site Visitors
Directly from you when you interact with our customer support by email, regular mail or telephone; or when you use any of our Application as authorized User of our Customer:
Directly from you as a visitor to one of our Site:
When you visit our Site, you may choose to provide information to us, such as when you contact us to request or provide information through our “Contact Us”, “Subscribe”, “Demo” pages, or by providing us your information through the log-in page on the Sites.
In addition, when you interact with our Sites, we use technology and Google tools (such as Google Analytics, Google AdSense, Google Display Network Impression Reporting) to gather information on how visitors are using the Sites and Services.
We collect IP address information so that we can properly manage our system and gather information about how our site is being used. The IP address we collect could not be linked to a particular individual, the data collected are anonymized and does not identify you as an individual. This includes the device type and browser you are using, location data, the pages you are viewing and your interactions on the page. We collect details of visits to our Site, including the volume of traffic received, logs and the resources that you have accessed. These device data does not collect.
We may collect the following categories of information from our Sites:
From our Customers as needed for us to perform our Services for them.
Data from Residents
Directly from you as a Resident of our Customer who has been invited to use the customer-facing features of the Services in a limited capacity:
From our Customers and from our service providers and business partners as needed for us to perform our Services.
How we use the personal information we collect
We only collect the information reasonably necessary to provide our Services, to carry out our operations which may involve automatic processing using machine learning and artificial intelligence applications, as required by law, and for the other legitimate business purposes, under applicable laws.
Some of these uses may, under certain circumstances be based on your consent, may be necessary to fulfill our contractual commitments to our Customers, or are necessary to serve our legitimate interests as provided below:
For provision of our Services:
For marketing and advertising activities (“Marketing"):
To communicate with our Customers and Potential Customers regarding services, activities, programs, trainings, promotions, services, products or other offers in which they have indicated an interest or to which they’ve subscribed and to contact them with information that may be of interest to them.
To provide our Customer and Potential Customers newsletters, articles, alerts and announcements and other information we think they may find useful or which they have requested from us.
To personalize our Customer and Potential Customer’s experience and allow us to deliver individualized content and product offerings according to their specific interests.
To provide our Customer and Potential Customers with the marketing materials of third parties which we think may interest you.
Please note that we do not conduct marketing activities to Residents or use any of the Residents personal data for our own marketing purposes.
We do not sell or share text messaging originator opt-in data and consent status with any third parties for marketing or promotional purposes.
For compliance with our legal obligations, regulatory requirements and for other legal purposes (“Legal"):
To process any complaints, implement preventive measures and to investigate act, omission, or misconduct that would constitute a violation of our contracts and of the applicable laws.
To verify your identity or conduct internal audits or reviews.
To enforce our Terms and Conditions, Master Subscription Agreement, and other agreements.
To gather the necessary information required by law, record keeping and good business practices.
To comply with our legal obligations and other regulatory requirements.
To protect our lawful rights and interests in court proceedings and to establish, exercise or as defense from legal claims.
Chat and Artificial Intelligence
Our processing of your personal information for these purposes includes both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods. For example, to build and improve the accuracy of our automated methods of processing (including artificial intelligence or AI, such as Chat Bots you may use as part of our Services), we manually review some of the predictions and inferences produced by the automated methods against the underlying data from which the predictions and inferences were made. This manual review may be conducted by our employees or vendors who are working on our behalf. We do not use your personal information for training artificial intelligence.
Chat and artificial intelligence features connect you with information and intelligently sense, process, and act on information, learning and adapting over time.
How we share and disclose your personal information
The below chart summarizes the categories of personal and sensitive personal information we collect, from where we collect it, how we use it, and with whom we share it.
This chart is updated in an annual review and reflects the prior twelve (12) months from the date of last review in compliance with the CCPA.
We generally do not directly sell your Personal Information in the conventional sense (for money). Like many companies, however, we do disclose Personal Information for internal business purposes or operational purposes of our business (servicing, quality improvement, fraud detection, security, legal). Making personal information (such as online identifiers or browsing activity) available to these companies may be considered a “sale” under certain Data Privacy Laws. If you would like to opt out of sales of your personal information that take place via cookies, immediately notify us in accordance with the “Your Choices and Rights” section below.
In connection with our Services, we may transfer your Personal Information to third parties. Some of these third parties may be located outside of the jurisdiction in which you are located. When the Personal Information is protected by Data Privacy Laws, we will comply with the laws that govern such transfer. That means we may either ask for your explicit consent to transfer the Personal Information or require the third party to maintain at least the same level of privacy and security for your Personal Information that we do. We remain responsible for the protection of your Personal Information that we transfer to third parties as provided for by applicable Data Privacy Laws.
We share Personal Information with the following categories of recipients for the following business purposes:
When the information collected from or about you is not defined as personal information under applicable law, we may share such non-personal, de-identified information or aggregated information with third parties at our discretion.
How long we retain personal information
We will retain your Personal Information for as long as the Customer’s account is active and for the period necessary to fulfill the purposes outlined in this Privacy Notice and to perform our obligations and provide our Customers our Services. We will also retain your information to comply with our legal obligations, to conduct audits, resolve disputes, and enforce our agreements with our Customers.
How do we secure your personal information
We use reasonable organizational, technical and physical measures to maintain the privacy and security of your Personal Information within our organization against any unauthorized access, use, disclosure, loss or alteration, or theft of personal information. We maintain policies and practices to ensure the protection of your personal information. Depending on the volume and sensitivity of the information, the purposes for which it is used and the format in which it is stored, we implement a combination of measures to protect your personal information, including:
Unfortunately, no data transmission or storage system can be guaranteed to be secure at all times. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.
Your Choices and Rights
We offer you certain choices and you also may have certain rights in connection with the personal information we collect about you.
If you are a Resident of our Customers, you may exercise your choices and rights with them. Please note that we only process your personal information on behalf of and upon their instructions and the processing of your personal information will be governed by your relationship with them. Our Customers have their own policy and procedure in handling your requests to exercise your rights. Please contact your property manager/owner for further assistance.
Your Choices
To ask us to remove your information from our marketing mailing lists, please contact us as outlined in the How to Exercise Your Rights Section below. You also can unsubscribe from our marketing lists by following the "Unsubscribe" link in our emails. Even if you unsubscribe from our marketing communications, we may still need to send you communications relating to our Services, such as service announcements.
You also have choices about whether cookies and other similar technologies are placed on your computer or mobile device.
Your Rights
Subject to applicable Data Privacy Law, you may have certain rights to know, access, update, port your personal data, correct inaccuracies, delete, restrict processing of your personal information in our custody and control.
For security purposes, we will verify your identity when you request to exercise your data privacy rights. For certain types of requests, we may also need to ask you for additional information to verify your identity. Once we have verified your identity (and your agent, as applicable), we will respond to your request as appropriate.
Your right over your personal information depends on the Data Privacy Law applicable where you reside:
California Privacy Rights
For additional information for residents of the State of California click here.
Colorado, Connecticut, Florida, Montana, Oregon, Texas, Utah, Virginia
For additional information for residents of any of these states click here.
GDPR Privacy Rights
For additional information for residents of European countries, including the United Kingdom and Switzerland click here.
Exercising Your Rights
This provides for instructions on how you can exercise your rights under applicable Data Privacy Laws.
How to Exercise Your Rights
To submit a request to access, rectify, delete, port your personal data you can submit a request to us either:
Note in the body of the email the specific right you want to exercise. In the subject line, include “<Your State/Country> Consumer Request".
To protect the privacy and security of your personal information, we will attempt to verify your identity before acting on your request. Your request must include details sufficient for us to properly understand, evaluate, and respond to the request.
Please also note that as part of the verification process, we're required to consider:
Use of an Authorized Agent
An agent legally authorized to act on your behalf—may make a verifiable request related to your personal information. If you are making a request through an authorized agent, you must provide the authorized agent with written permission to do so, and a power of attorney that fulfills the requirements of the Data Privacy Laws. We may request more information from the authorized agent (or from you) if needed to verify the authorized agent’s identity or to avoid any breach of security or instances of fraud.
Minors
We do not knowingly collect personal information of minors (minority age depends on the applicable Privacy Laws) under the age of 13, nor are our Sites or Services developed for, offered to, or directed at children under the age of 13. If you believe that we have collected information of a child under the age of 13, please contact us and we will take appropriate action.
Anyone Home as a Service Provider
Most of the time we act as a “Service Provider” to other companies, our Customers — for instance, when we help other businesses use their own customers’ information (e.g. residents' information) as we provide our Services to them. As to personal information that we hold as a “Service Provider,” you would generally need to reach out to the business (our Customers) or we will refer your request to them so they can act on your request to exercise your rights stated here.
Changes to this Privacy Notice
Changes to this Privacy Notice will be posted on this page. If we make a material change to our privacy practices, we will provide notice on our Site or by other means as appropriate. If we are required by applicable data protection laws to obtain your consent to any material changes before they come into effect, then we will do so in accordance with law.
Contact Us
If you have any questions, or complaints, regarding the collection or use of your personal information or the content of this notice, please contact our Privacy Officer at the coordinates below.
Privacy Officer
Inhabit IQ
2035 Lakeside Centre Way, Suite 250
Knoxville, TN 37922
privacy@inhabitIQ.com
We respect your privacy rights and commit to the security of your personal information. If you do not agree to how we process your personal information as discussed in this Privacy Notice, please reach out to us.
