ANYONE HOME
AI-POWERED MAINTENANCE ASSISTANT
24/7 SUPPORT WITH HYBRID INTELLIGENCE FOR YOUR RESIDENTS
Maintenance Assistant receives inbound maintenance requests via SMS, triaging severity, creating work orders, dispatching on-call technicians, and connecting residents with live humans via Hybrid Intelligence if the situation warrants.
OPERATE MORE EFFICIENTLY AND DELIVER A BETTER RESIDENT EXPERIENCE
Maintenance Assistant makes it easier for your residents to get maintenance help with an Al agent that knows your property and your residents, is available 24/7 and speaks 60+ languages. Property teams save time with fewer maintenance-related phone calls and complete work orders that are automatically created and routed into your existing maintenance workflows.
HYBRID INTELLIGENCE
Hybrid Intelligence Is the Next Evolution of AI
Maintenance Assistant leverages Anyone Home's 11+ years of multifamily CRM and Contact Center leadership to seamlessly combine Al and human agents into a single solution that facilitates smooth transition to a live agent when appropriate. The combined Al + Human is the next evolution of Al.
HOW MAINTENANCE ASSISTANT WORKS
A resident sends a text
When a resident has a maintenance issue, they simply text the community number.
Maintenance Assistant takes over
Maintenance Assistant receives, confirms and triages the inquiry.*
A work order is created
Maintenance Assistant creates a work order and contacts on-call staff if needed.
For organizations that choose the hybrid model, if a resident requests a live agent or the situation warrants, Maintenance Assistant transitions the conversation to a live agent using Hybrid Intelligence and providing all details shared to date.
MAINTENANCE ASSISTANT
SEAMLESS INTEGRATION WITH YOUR CRM AND PMS
All work orders that Maintenance Assistant creates are logged within Anyone Home and routed into your maintenance workflows. If an emergency arises, Maintenance Assistant calls the scheduled on-call technician. All conversations between Maintenance Assistant and residents are tracked and available within contact activity logs, making Maintenance Assistant the best Al-powered option for resident maintenance support.
MAINTENANCE ASSISTANT
Why Maintenance Assistant?
Al that's better for your residents and for your team.
Reduces inbound phone calls
01
Boosts maintenance efficiency
02
Saves property teams time
03
Provides around-the-clock assistance
04
Communicates in 60+ languages
05
Improves resident satisfaction
06
BUILT FOR THE ENTIRE JOURNEY
Automate,
Communicate,
And Improve
Creating value across your multifamily organization.
Owners & Managers
Improve prospect management for increased NOI and portfolio value.
Marketers
Drive consistent, predictable improvement throughout the leasing process.
Leasing Operations
Optimize revenue generation processes with complete transparency.
CUSTOMER PROOF
See Why Companies Lease Better
With Anyone Home
“A comprehensive ‘tour as you like’ program is essential – from self-guided and virtual tours, to the support we receive from our CRM and centralized contact center, Anyone Home. Having numerous programs in place will drive the success for the season.”
Kari Warren
Chief Operating Officer - Management, Kairoi Residential
ANYONE HOME CUSTOMER
