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Day: March 31, 2020

Operational Struggles: Call Abandonment for First-Time Callers Doubles During Outbreak

Since the start of the COVID-19 outbreak in the U.S., the apartment industry has been closely monitoring its effects on leasing behavior. One unfortunate trend we are seeing right now is the rise of call abandonment. This trend means apartment communities are missing valuable leads and, as a result, operators may need to revamp their […]

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